.ticketInboxShell,
.ticketDetailShell {
  display: grid;
  gap: 18px;
}

.ticketHero,
.ticketDetailHero,
.ticketNextStep,
.ticketCard,
.ticketPreviewPanel,
.ticketContextCard,
.ticketContactCard,
.ticketMiniProject,
.ticketMaterialCard,
.ticketAiHint,
.ticketUpsellHint,
.ticketTimeline,
.todayTicketsCard,
.ticketChecklist {
  background: var(--surface);
  border: 1px solid var(--line);
  border-radius: var(--radius-lg);
  box-shadow: var(--shadow-tight);
}

.ticketHero {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  align-items: end;
  gap: 18px;
  padding: 24px;
  background: linear-gradient(135deg, rgba(184, 255, 44, .12), rgba(53, 214, 255, .10)), var(--surface);
}

.ticketHero span,
.ticketDetailHero span,
.ticketNextStep span,
.ticketContextCard span,
.ticketContactCard span,
.ticketMiniProject span,
.ticketMaterialCard span,
.ticketAiHint span,
.ticketUpsellHint span,
.ticketTimeline > span,
.todayTicketsCard span,
.ticketChecklist span {
  color: var(--muted);
  font-size: 12px;
  font-weight: 900;
  letter-spacing: .06em;
  text-transform: uppercase;
}

.ticketHero h2,
.ticketDetailHero h2 {
  margin-top: 6px;
  color: var(--ink);
  font-size: clamp(28px, 3vw, 44px);
  line-height: 1;
}

.ticketHero p,
.ticketDetailHero p,
.ticketPreviewPanel p,
.ticketContextCard p,
.ticketContactCard p,
.ticketMiniProject p,
.ticketAiHint p,
.ticketUpsellHint p,
.ticketTimeline p,
.ticketCard p {
  color: var(--muted);
  line-height: 1.4;
}

.ticketHero button,
.ticketNextStep button,
.ticketPreviewPanel button,
.ticketMiniProject button {
  background: var(--surface-strong);
  color: #fff;
  padding: 0 18px;
}

.ticketStats,
.ticketMetaGrid,
.ticketToolGrid,
.ticketChecklist ol,
.ticketContextGrid,
.ticketList,
.ticketPreviewPanel,
.ticketPreviewStack,
.ticketDetailMain,
.ticketDetailSide,
.ticketMaterialCard div,
.todayTicketList {
  display: grid;
}

.ticketStats {
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 12px;
}

.ticketStats article {
  padding: 16px;
  background: var(--surface);
  border: 1px solid var(--line);
  border-radius: var(--radius-lg);
}

.ticketStats span {
  display: block;
  color: var(--muted);
  font-size: 12px;
  font-weight: 900;
  letter-spacing: .05em;
  text-transform: uppercase;
}

.ticketStats strong {
  display: block;
  margin-top: 6px;
  color: var(--ink);
  font-size: 30px;
  line-height: 1;
}

.ticketFilterBar {
  display: flex;
  gap: 8px;
  overflow-x: auto;
  padding: 2px;
}

.ticketFilterBar button {
  flex: 0 0 auto;
  min-height: 38px;
  padding: 0 14px;
  color: var(--ink);
  background: var(--surface);
  border: 1px solid var(--line);
}

.ticketFilterBar button.active {
  color: #0B0F14;
  background: var(--primary);
  border-color: transparent;
}

.ticketShell {
  display: grid;
  grid-template-columns: minmax(0, 1fr) 360px;
  gap: 18px;
  align-items: start;
}

.ticketList {
  gap: 14px;
}

.ticketCard,
.ticketDetailHero,
.todayTicketRow {
  position: relative;
  overflow: hidden;
}

.ticketCard {
  display: grid;
  gap: 16px;
  padding: 18px;
}

.ticketCard::before,
.ticketDetailHero::before,
.todayTicketRow::before {
  content: "";
  position: absolute;
  inset: 0 auto 0 0;
  width: 5px;
  background: var(--accent);
}

.ticketCard.isCritical::before,
.ticketDetailHero.isCritical::before,
.todayTicketRow.isCritical::before { background: #ff7a1a; }
.ticketCard.isHigh::before,
.ticketDetailHero.isHigh::before,
.todayTicketRow.isHigh::before { background: var(--primary); }
.ticketCard.isNormal::before,
.ticketDetailHero.isNormal::before,
.todayTicketRow.isNormal::before { background: var(--accent); }
.ticketCard.isLow::before,
.ticketDetailHero.isLow::before,
.todayTicketRow.isLow::before { background: #9aa7b4; }

.ticketCardHeader {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: 14px;
  align-items: start;
}

.ticketCard h3,
.ticketPreviewPanel h3,
.ticketNextStep h3,
.ticketContactCard h3,
.ticketMiniProject h3,
.ticketChecklist h3 {
  margin: 6px 0 0;
  color: var(--ink);
  font-size: clamp(20px, 1.8vw, 28px);
  line-height: 1.08;
  font-weight: 900;
}

.ticketTypeBadge,
.ticketPriorityBadge,
.ticketStatusBadge {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-height: 30px;
  padding: 0 10px;
  border-radius: 999px;
  font-size: 12px;
  font-weight: 900;
  letter-spacing: .04em;
  text-transform: uppercase;
}

.ticketTypeBadge,
.ticketStatusBadge { background: var(--soft); color: var(--muted); }
.ticketPriorityBadge { color: var(--ink); background: var(--soft); }
.ticketPriorityBadge.isCritical { color: #341400; background: #ffe5d0; }
.ticketPriorityBadge.isHigh { color: #102000; background: rgba(184, 255, 44, .45); }
.ticketPriorityBadge.isNormal { color: #052432; background: rgba(53, 214, 255, .24); }
.ticketPriorityBadge.isLow { color: var(--muted); background: #edf2f7; }

.ticketMetaGrid {
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 10px;
}

.ticketMetaGrid span {
  min-width: 0;
  padding: 12px;
  background: var(--bg);
  border: 1px solid var(--line);
  border-radius: var(--radius);
}

.ticketMetaGrid strong,
.ticketMetaGrid small {
  display: block;
}

.ticketMetaGrid strong {
  color: var(--ink);
  font-size: 15px;
}

.ticketMetaGrid small {
  margin-top: 3px;
  color: var(--muted);
  font-size: 12px;
}

.ticketActions {
  display: grid;
  grid-template-columns: 1.1fr .9fr .9fr;
  gap: 10px;
}

.ticketActions button,
.ticketToolGrid button,
.todayTicketRow {
  color: var(--ink);
  background: var(--surface-raised);
  border: 1px solid var(--line);
}

.ticketActions .ticketPrimaryAction {
  color: #0B0F14;
  background: var(--primary);
  border-color: transparent;
}

.ticketInboxFocus {
  position: sticky;
  top: 92px;
}

.ticketPreviewPanel,
.ticketPreviewStack,
.ticketDetailMain,
.ticketDetailSide {
  gap: 14px;
}

.ticketPreviewPanel {
  padding: 18px;
}

.ticketPreviewStack span {
  padding: 10px 12px;
  color: var(--ink);
  background: var(--bg);
  border: 1px solid var(--line);
  border-radius: var(--radius);
  font-size: 14px;
  font-weight: 800;
  letter-spacing: 0;
  text-transform: none;
}

.ticketDetailShell {
  grid-template-columns: minmax(0, 1fr) minmax(300px, .4fr);
  align-items: start;
}

.ticketDetailHero {
  display: grid;
  grid-template-columns: auto minmax(0, 1fr) auto;
  gap: 18px;
  align-items: start;
  padding: 22px;
}

.ticketDetailHero > button {
  color: var(--ink);
  background: var(--surface-raised);
  border: 1px solid var(--line);
}

.ticketHeroBadges {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  justify-content: flex-end;
}

.ticketNextStep {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  align-items: center;
  gap: 16px;
  padding: 18px;
  background: #0B0F14;
}

.ticketNextStep h3,
.ticketNextStep p { color: #fff; }
.ticketNextStep span { color: var(--primary); }
.ticketNextStep button { color: #0B0F14; background: var(--primary); }

.ticketToolGrid {
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 12px;
}

.ticketToolGrid button {
  gap: 8px;
  min-height: 126px;
  padding: 16px;
  text-align: left;
}

.ticketToolGrid span {
  display: grid;
  place-items: center;
  width: 34px;
  height: 34px;
  color: #0B0F14;
  background: var(--primary);
  border-radius: 10px;
  font-weight: 900;
}

.ticketToolGrid strong {
  font-size: 18px;
}

.ticketToolGrid small {
  color: var(--muted);
  font-size: 13px;
}

.ticketChecklist,
.ticketContextCard,
.ticketContactCard,
.ticketMiniProject,
.ticketMaterialCard,
.ticketAiHint,
.ticketUpsellHint,
.ticketTimeline,
.todayTicketsCard {
  padding: 18px;
}

.ticketChecklist ol {
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 10px;
  margin: 14px 0 0;
  padding: 0;
  list-style: none;
}

.ticketChecklist li {
  display: grid;
  grid-template-columns: 28px minmax(0, 1fr);
  gap: 10px;
  align-items: center;
  padding: 11px;
  color: var(--ink);
  background: var(--bg);
  border: 1px solid var(--line);
  border-radius: var(--radius);
  font-weight: 800;
}

.ticketChecklist li span {
  display: grid;
  place-items: center;
  width: 28px;
  height: 28px;
  color: #0B0F14;
  background: var(--primary);
  border-radius: 999px;
  font-size: 12px;
}

.ticketContextGrid {
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 12px;
}

.ticketContextCard.safety {
  border-color: rgba(255, 122, 26, .34);
  background: linear-gradient(180deg, rgba(255, 122, 26, .08), #fff);
}

.ticketContactCard a {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-height: 42px;
  margin-top: 12px;
  padding: 0 16px;
  color: #0B0F14;
  background: var(--primary);
  border-radius: var(--radius);
  font-weight: 900;
  text-decoration: none;
}

.ticketMaterialCard div {
  gap: 8px;
  margin-top: 12px;
}

.ticketMaterialCard strong {
  padding: 9px 10px;
  background: var(--bg);
  border: 1px solid var(--line);
  border-radius: var(--radius);
  font-size: 13px;
}

.todayPanelHead {
  display: flex;
  justify-content: space-between;
  gap: 14px;
  align-items: center;
}

.todayPanelHead button {
  min-height: 38px;
  padding: 0 14px;
  color: #0B0F14;
  background: var(--primary);
}

.todayTicketList {
  gap: 10px;
  margin-top: 14px;
}

.todayTicketRow {
  gap: 3px;
  padding: 14px 14px 14px 18px;
  text-align: left;
}

.todayTicketRow strong {
  color: var(--ink);
  font-size: 16px;
}

.todayTicketRow span {
  color: var(--muted);
  font-size: 13px;
  font-weight: 700;
  letter-spacing: 0;
  text-transform: none;
}

.todayTicketRow small {
  color: var(--muted);
  font-size: 12px;
  font-weight: 900;
}

@media (max-width: 900px) {
  .ticketHero,
  .ticketShell,
  .ticketDetailShell,
  .ticketDetailHero,
  .ticketNextStep,
  .ticketContextGrid {
    grid-template-columns: 1fr;
  }

  .ticketInboxFocus {
    position: static;
  }

  .ticketStats,
  .ticketMetaGrid,
  .ticketToolGrid,
  .ticketChecklist ol {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .ticketHero,
  .ticketDetailHero,
  .ticketNextStep,
  .ticketCard,
  .ticketChecklist,
  .ticketContextCard,
  .ticketContactCard,
  .ticketMiniProject,
  .ticketMaterialCard,
  .ticketAiHint,
  .ticketUpsellHint,
  .ticketTimeline,
  .todayTicketsCard {
    padding: 16px;
  }

  .ticketActions {
    grid-template-columns: 1fr;
  }

  .ticketHero h2,
  .ticketDetailHero h2 {
    font-size: 32px;
  }

  .ticketToolGrid button {
    min-height: 108px;
    padding: 14px;
  }
}

@media (max-width: 520px) {
  .ticketStats,
  .ticketMetaGrid,
  .ticketChecklist ol {
    grid-template-columns: 1fr;
  }

  .ticketToolGrid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 10px;
  }

  .ticketToolGrid button {
    min-height: 104px;
    padding: 12px;
  }

  .ticketToolGrid span {
    width: 30px;
    height: 30px;
  }

  .ticketToolGrid strong {
    font-size: 16px;
  }

  .ticketToolGrid small {
    font-size: 12px;
  }

  .ticketHero button,
  .ticketNextStep button {
    width: 100%;
  }
}