:root {
  --ticket-bg: #F6F8FA;
  --ticket-surface: #FFFFFF;
  --ticket-dark: #111827;
  --ticket-primary: #B8FF2C;
  --ticket-border: #E5E7EB;
  --ticket-text: #111827;
  --ticket-muted: #6B7280;
  --ticket-shadow: 0 18px 42px rgba(15, 23, 42, 0.08);
  --ticket-radius: 22px;
  --ticket-radius-sm: 16px;
  --ticket-critical: #EF4444;
  --ticket-high: #F97316;
  --ticket-normal: #2563EB;
  --ticket-low: #64748B;
  --ticket-waiting: #7C3AED;
  --ticket-ready: #16A34A;
}

html,
body {
  overflow-x: hidden;
}

.ticketOperationsShell,
.ticketDetailShell,
.ticketCreateShell,
.ticketAssignShell,
.ticketOperationsMain,
.ticketOperationsSide,
.ticketDetailMain,
.ticketDetailSide,
.ticketAssignMain,
.ticketAssignSide {
  min-width: 0;
  max-width: 100%;
  box-sizing: border-box;
}

.ticketOperationsShell {
  display: grid;
  gap: 18px;
}

@media (min-width: 1024px) {
  .ticketOperationsShell,
  .ticketDetailShell,
  .ticketCreateShell,
  .ticketAssignShell {
    grid-template-columns: minmax(0, 1fr) 380px;
    align-items: start;
  }
}

.ticketOperationsMain,
.ticketDetailMain,
.ticketCreateForm,
.ticketAssignMain {
  display: grid;
  gap: 14px;
}

.ticketOperationsSide,
.ticketDetailSide,
.ticketCreatePreview,
.ticketAssignSide {
  display: grid;
  gap: 14px;
}

@media (min-width: 1024px) {
  .ticketOperationsSide,
  .ticketCreatePreview,
  .ticketAssignSide {
    position: sticky;
    top: 90px;
  }
}

.ticketHeroBar {
  border-radius: 24px;
  padding: 22px 24px;
  background:
    radial-gradient(circle at 92% 12%, rgba(184,255,44,.16), transparent 34%),
    linear-gradient(135deg, #07111F 0%, #101C2B 100%);
  color: #fff;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 18px;
  overflow: hidden;
}

.ticketHeroBar h2 {
  margin: 0;
  font-size: clamp(30px, 4vw, 48px);
  line-height: .95;
  letter-spacing: -.045em;
}

.ticketHeroBar p {
  margin: 6px 0 0;
  color: rgba(255,255,255,.72);
  max-width: 620px;
}

.ticketHeroActions,
.ticketSmartActions,
.ticketCommandBarActions {
  display: flex;
  gap: 10px;
  flex-wrap: wrap;
}

.ticketButtonPrimary,
.ticketButtonDark,
.ticketButtonSubtle {
  min-height: 48px;
  border-radius: 16px;
  padding: 0 16px;
  border: 0;
  font: inherit;
  font-weight: 900;
  cursor: pointer;
}

.ticketButtonPrimary {
  background: var(--ticket-primary);
  color: var(--ticket-dark);
}

.ticketButtonDark {
  background: var(--ticket-dark);
  color: #fff;
}

.ticketButtonSubtle {
  background: #F8FAFC;
  color: #334155;
  border: 1px solid rgba(15,23,42,.10);
}

.ticketStatsGrid {
  display: grid;
  grid-template-columns: repeat(5, minmax(0, 1fr));
  gap: 10px;
}

.ticketStatCard {
  min-height: 76px;
  border-radius: 18px;
  padding: 14px;
  background: rgba(255,255,255,.92);
  border: 1px solid rgba(15,23,42,.08);
  box-shadow: 0 10px 26px rgba(15,23,42,.05);
  display: grid;
  gap: 4px;
}

.ticketStatCard strong {
  font-size: 28px;
  line-height: 1;
  letter-spacing: -.04em;
}

.ticketStatCard span {
  color: #64748B;
  font-size: 12px;
  font-weight: 900;
  text-transform: uppercase;
  letter-spacing: .08em;
}

.ticketStatCard small {
  color: #334155;
  font-weight: 750;
}

.ticketStatCard.isCritical {
  border-color: rgba(239,68,68,.25);
}

.ticketSmartFocus {
  border-radius: 24px;
  background: #fff;
  border: 1px solid rgba(239,68,68,.22);
  box-shadow: var(--ticket-shadow);
  padding: 20px 20px 20px 24px;
  display: grid;
  gap: 14px;
  position: relative;
  overflow: hidden;
}

.ticketSmartFocus::before {
  content: "";
  position: absolute;
  inset: 0 auto 0 0;
  width: 6px;
  background: var(--ticket-critical);
}

.ticketSmartFocus.isHigh::before {
  background: var(--ticket-high);
}

.ticketSmartFocus.isNormal::before {
  background: var(--ticket-normal);
}

.ticketSmartFocus h3 {
  margin: 4px 0;
  font-size: clamp(22px, 3vw, 34px);
  letter-spacing: -.04em;
}

.ticketSmartAdvice,
.ticketRecommendation {
  border-radius: 18px;
  padding: 14px;
  background: #F8FAFC;
  border: 1px solid rgba(15,23,42,.08);
  display: grid;
  gap: 4px;
}

.ticketQueue {
  display: grid;
  gap: 12px;
}

.ticketQueueItem {
  position: relative;
  display: grid;
  grid-template-columns: 7px minmax(0, 1fr);
  border-radius: 22px;
  overflow: hidden;
  background: #fff;
  border: 1px solid rgba(15,23,42,.08);
  box-shadow: 0 12px 30px rgba(15,23,42,.055);
}

.ticketQueueStripe {
  background: var(--ticket-low);
}

.ticketQueueItem.isCritical .ticketQueueStripe,
.ticketDetailHeader.isCritical {
  border-left-color: var(--ticket-critical);
}

.ticketQueueItem.isCritical .ticketQueueStripe { background: var(--ticket-critical); }
.ticketQueueItem.isHigh .ticketQueueStripe { background: var(--ticket-high); }
.ticketQueueItem.isNormal .ticketQueueStripe { background: var(--ticket-normal); }
.ticketQueueItem.isLow .ticketQueueStripe { background: var(--ticket-low); }

.ticketQueueBody {
  padding: 16px 18px;
  display: grid;
  gap: 10px;
  min-width: 0;
}

.ticketQueueHeader {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  color: #64748B;
  font-size: 12px;
  font-weight: 850;
  text-transform: uppercase;
  letter-spacing: .06em;
}

.ticketQueueTitle {
  margin: 0;
  font-size: clamp(18px, 2vw, 24px);
  line-height: 1.08;
  letter-spacing: -.035em;
  color: #0F172A;
}

.ticketQueueLocation,
.ticketQueueDescription {
  margin: 0;
  color: #475569;
  line-height: 1.42;
  max-width: 72ch;
}

.ticketIntelligenceRow {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

.ticketInfoPill {
  border-radius: 999px;
  padding: 7px 10px;
  background: #F1F5F9;
  color: #334155;
  font-size: 12px;
  font-weight: 850;
}

.ticketInfoPill small {
  margin-right: 4px;
  color: #64748B;
}

.ticketInfoPill.isMissing {
  background: rgba(239,68,68,.08);
  color: #991B1B;
}

.ticketInfoPill.isReady {
  background: rgba(184,255,44,.22);
  color: #365314;
}

.ticketQueueActions {
  display: grid;
  grid-template-columns: 1.2fr 1fr 1fr;
  gap: 10px;
}

.ticketOperationsSide {
  position: sticky;
  top: 90px;
}

.ticketInsightPanel,
.ticketHealthPanel {
  border-radius: 24px;
  padding: 18px;
  background: var(--ticket-dark);
  color: #fff;
  box-shadow: 0 18px 42px rgba(15,23,42,.16);
  display: grid;
  gap: 12px;
}

.ticketInsightPanel h3,
.ticketHealthPanel h3 {
  margin: 0;
  font-size: 22px;
  letter-spacing: -.035em;
}

.ticketInsightBlock {
  border-top: 1px solid rgba(255,255,255,.12);
  padding-top: 12px;
  display: grid;
  gap: 4px;
}

.ticketInsightBlock span,
.ticketHealthItem span {
  color: rgba(255,255,255,.62);
  font-size: 12px;
  font-weight: 900;
  text-transform: uppercase;
  letter-spacing: .08em;
}

.ticketInsightBlock strong,
.ticketInsightBlock small,
.ticketHealthItem strong {
  color: #fff;
}

.ticketInsightBlock small {
  color: rgba(255,255,255,.72);
  line-height: 1.35;
}

.ticketDetailHeader {
  border-radius: 24px;
  background: #fff;
  border: 1px solid rgba(15,23,42,.08);
  border-left: 7px solid var(--ticket-critical);
  padding: 20px 22px;
  display: grid;
  gap: 12px;
  box-shadow: 0 14px 34px rgba(15,23,42,.06);
}

.ticketDetailHeader.isHigh { border-left-color: var(--ticket-high); }
.ticketDetailHeader.isNormal { border-left-color: var(--ticket-normal); }
.ticketDetailHeader.isLow { border-left-color: var(--ticket-low); }

.ticketDetailHeader h2 {
  margin: 0;
  font-size: clamp(28px, 4vw, 44px);
  letter-spacing: -.045em;
  line-height: 1.02;
  color: #0F172A;
}

.ticketDetailHeader p {
  margin: 0;
  color: #64748B;
  font-weight: 750;
}

.ticketDetailMeta {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

.ticketBadge {
  border-radius: 999px;
  padding: 8px 10px;
  font-size: 12px;
  font-weight: 900;
  background: #F1F5F9;
  color: #334155;
}

.ticketBadge.isCritical {
  background: rgba(239,68,68,.10);
  color: #991B1B;
}

.ticketCommandBar {
  border-radius: 22px;
  padding: 18px;
  background: linear-gradient(135deg, rgba(184,255,44,.18), rgba(255,255,255,.95));
  border: 1px solid rgba(184,255,44,.38);
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: 16px;
  align-items: center;
}

.ticketCommandBar h3 {
  margin: 4px 0;
  font-size: clamp(22px, 3vw, 32px);
  letter-spacing: -.035em;
}

.ticketStatusFlow {
  display: grid;
  grid-template-columns: repeat(6, minmax(0, 1fr));
  gap: 6px;
  overflow: hidden;
}

.ticketStatusStep {
  border-radius: 999px;
  padding: 10px 8px;
  text-align: center;
  font-size: 12px;
  font-weight: 900;
  background: #F1F5F9;
  color: #64748B;
  white-space: nowrap;
}

.ticketStatusStep.isActive {
  background: var(--ticket-dark);
  color: #fff;
  box-shadow: 0 10px 26px rgba(15,23,42,.16);
}

.ticketStatusStep.isDone {
  background: rgba(184,255,44,.24);
  color: #365314;
}

.ticketHealthGrid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0,1fr));
  gap: 10px;
}

.ticketHealthItem {
  border-radius: 16px;
  padding: 12px;
  background: rgba(255,255,255,.08);
  border: 1px solid rgba(255,255,255,.10);
}

.ticketHealthAccent {
  color: var(--ticket-primary) !important;
}

.ticketProblemGrid {
  display: grid;
  grid-template-columns: 1.2fr 1fr 1fr;
  gap: 12px;
}

.ticketProblemCard,
.ticketLinkCard,
.ticketTimeline,
.ticketFormSection,
.ticketAssigneeCard,
.ticketRecommendedCard {
  border-radius: 20px;
  padding: 16px;
  background: #fff;
  border: 1px solid rgba(15,23,42,.08);
}

.ticketProblemCard h4,
.ticketProblemCard p {
  margin: 0;
}

.ticketProblemCard p {
  color: #475569;
  line-height: 1.45;
}

.ticketProblemCard.isRisk {
  border-color: rgba(245,158,11,.28);
  background: rgba(255,251,235,.72);
}

.ticketLinkGrid {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 10px;
}

.ticketLinkCard {
  display: grid;
  gap: 6px;
  min-height: 92px;
  text-align: left;
}

.ticketLinkCard span {
  color: #64748B;
  font-size: 11px;
  font-weight: 900;
  text-transform: uppercase;
  letter-spacing: .08em;
}

.ticketLinkCard strong {
  color: #0F172A;
  font-size: 16px;
  line-height: 1.15;
}

.ticketLinkCard small {
  color: #64748B;
  font-weight: 800;
}

.ticketLinkCard.isMissing {
  border-color: rgba(239,68,68,.20);
}

.ticketLinkCard.isReady {
  border-color: rgba(184,255,44,.42);
}

.ticketMaterialIntelligence,
.ticketAssigneeIntelligence {
  border-radius: 22px;
  padding: 18px;
  display: grid;
  gap: 12px;
}

.ticketMaterialIntelligence {
  background: linear-gradient(135deg, rgba(15,118,110,.08), #fff);
  border: 1px solid rgba(15,118,110,.18);
}

.ticketAssigneeIntelligence {
  background: linear-gradient(135deg, rgba(184,255,44,.16), #fff);
  border: 1px solid rgba(184,255,44,.36);
}

.materialChipList {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

.materialChip,
.materialConfidence {
  width: fit-content;
  border-radius: 999px;
  padding: 8px 10px;
  background: #F1F5F9;
  color: #334155;
  font-weight: 850;
  font-size: 12px;
}

.materialConfidence {
  background: rgba(184,255,44,.22);
  color: #365314;
}

.assigneeScore {
  display: flex;
  align-items: baseline;
  gap: 8px;
}

.assigneeScore strong {
  font-size: 34px;
  letter-spacing: -.04em;
}

.assigneeReasonList {
  display: grid;
  gap: 8px;
}

.assigneeReason {
  display: flex;
  gap: 8px;
  align-items: center;
  color: #334155;
  font-weight: 750;
}

.assigneeReason::before {
  content: "";
  width: 8px;
  height: 8px;
  border-radius: 999px;
  background: var(--ticket-primary);
  flex: 0 0 auto;
}

.ticketTimeline {
  display: grid;
  gap: 12px;
}

.ticketTimeline h3 {
  margin: 0;
  font-size: 20px;
  letter-spacing: -.025em;
}

.ticketTimelineList {
  display: grid;
}

.ticketTimelineItem {
  position: relative;
  display: grid;
  grid-template-columns: 58px 16px minmax(0, 1fr);
  gap: 10px;
  padding: 12px 0;
}

.ticketTimelineItem::before {
  content: "";
  position: absolute;
  left: 66px;
  top: 0;
  bottom: 0;
  width: 2px;
  background: #E5E7EB;
}

.ticketTimelineItem:last-child::before {
  bottom: 50%;
}

.ticketTimelineDot {
  width: 12px;
  height: 12px;
  border-radius: 999px;
  background: var(--ticket-dark);
  box-shadow: 0 0 0 4px #fff;
  position: relative;
  z-index: 1;
  margin-top: 4px;
}

.ticketTimelineItem.isNext .ticketTimelineDot {
  background: var(--ticket-primary);
  box-shadow: 0 0 0 4px rgba(184,255,44,.18);
}

.ticketTimelineTime {
  font-weight: 900;
  color: #0F172A;
  font-size: 13px;
}

.ticketTimelineContent strong {
  display: block;
  color: #0F172A;
}

.ticketTimelineContent span {
  display: block;
  color: #64748B;
  margin-top: 3px;
  line-height: 1.35;
}

.ticketStepBar {
  display: flex;
  gap: 8px;
  flex-wrap: wrap;
}

.ticketStepPill {
  border-radius: 999px;
  padding: 9px 12px;
  background: #F1F5F9;
  color: #334155;
  font-weight: 850;
  font-size: 12px;
}

.ticketStepPill.isActive {
  background: var(--ticket-dark);
  color: #fff;
}

.ticketFieldGrid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0,1fr));
  gap: 12px;
}

.ticketFieldGrid label,
.ticketFieldGrid .wide {
  display: grid;
  gap: 6px;
}

.ticketFieldGrid .wide {
  grid-column: 1 / -1;
}

.ticketFieldGrid input,
.ticketFieldGrid textarea,
.ticketFieldGrid select {
  width: 100%;
  border: 1px solid rgba(15,23,42,.12);
  border-radius: 16px;
  padding: 13px 14px;
  font: inherit;
  background: #F8FAFC;
}

.ticketFieldGrid textarea {
  min-height: 96px;
  resize: vertical;
}

.ticketChoiceGroup {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

.ticketChoiceButton {
  border-radius: 999px;
  padding: 10px 12px;
  background: #F8FAFC;
  border: 1px solid rgba(15,23,42,.10);
  color: #334155;
  font-weight: 850;
}

.ticketChoiceButton.isActive {
  background: var(--ticket-dark);
  color: #fff;
}

.ticketCreatePreview {
  border-radius: 24px;
  padding: 18px;
  background: #fff;
  border: 1px solid rgba(15,23,42,.08);
  box-shadow: var(--ticket-shadow);
}

.ticketAssignHeader {
  border-radius: 24px;
  padding: 20px;
  background: #fff;
  border: 1px solid rgba(15,23,42,.08);
  display: flex;
  justify-content: space-between;
  gap: 16px;
  align-items: start;
}

.ticketAssigneeGrid {
  display: grid;
  grid-template-columns: repeat(3, minmax(0,1fr));
  gap: 14px;
}

.ticketAssigneeCard {
  display: grid;
  gap: 12px;
  box-shadow: 0 12px 30px rgba(15,23,42,.055);
}

.ticketAssigneeCard.isRecommended {
  border-color: rgba(184,255,44,.62);
  box-shadow: 0 18px 42px rgba(184,255,44,.14);
}

.assigneeScoreBar {
  height: 8px;
  border-radius: 999px;
  background: #E2E8F0;
  overflow: hidden;
}

.assigneeScoreBar span {
  display: block;
  height: 100%;
  background: var(--ticket-primary);
  width: var(--score, 72%);
}

@media (max-width: 1023px) {
  .ticketOperationsSide,
  .ticketCreatePreview,
  .ticketAssignSide {
    position: static;
  }

  .ticketAssigneeGrid,
  .ticketProblemGrid {
    grid-template-columns: 1fr;
  }
}

@media (max-width: 900px) {
  .ticketStatsGrid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }
}

@media (max-width: 720px) {
  .ticketOperationsShell,
  .ticketDetailShell,
  .ticketCreateShell,
  .ticketAssignShell {
    display: grid;
    grid-template-columns: 1fr;
    gap: 14px;
    max-width: 100%;
  }

  .ticketHeroBar,
  .ticketDetailHeader,
  .ticketCommandBar,
  .ticketSmartFocus,
  .ticketFormSection,
  .ticketAssigneeCard {
    padding: 18px;
    max-width: 100%;
    overflow: hidden;
  }

  .ticketHeroBar,
  .ticketCommandBar,
  .ticketAssignHeader {
    display: grid;
    grid-template-columns: 1fr;
  }

  .ticketHeroActions,
  .ticketCommandBarActions,
  .ticketQueueActions,
  .ticketSmartActions {
    display: grid;
    grid-template-columns: 1fr;
    width: 100%;
  }

  .ticketStatsGrid,
  .ticketLinkGrid,
  .ticketHealthGrid {
    grid-template-columns: repeat(2, minmax(0,1fr));
  }

  .ticketFieldGrid,
  .ticketAssigneeGrid {
    grid-template-columns: 1fr;
  }

  .ticketStatusFlow {
    display: flex;
    overflow-x: auto;
    padding-bottom: 4px;
  }

  .ticketStatusStep {
    min-width: 116px;
  }

  .ticketDetailHeader h2,
  .ticketSmartFocus h3,
  .ticketHeroBar h2 {
    max-width: 100%;
    overflow-wrap: anywhere;
  }
}


/* PR20 correction: Operations Workflow Reset */
.operationsBoard {
  display: grid;
  grid-template-columns: 320px minmax(0, 1fr) 360px;
  gap: 18px;
  align-items: start;
}

.opsInbox,
.opsCasePanel,
.opsDecisionPanel,
.opsTabPanel {
  min-width: 0;
  box-sizing: border-box;
}

.opsInbox {
  border-radius: 24px;
  background: #fff;
  border: 1px solid rgba(15,23,42,.08);
  padding: 14px;
  display: grid;
  gap: 12px;
}

.opsInboxHead span,
.opsInboxRow span,
.opsNextStep span,
.opsDecisionPanel > span,
.opsRecommendation > span,
.opsAlternatives > span,
.opsDecisionHint > span {
  color: #64748B;
  font-size: 11px;
  font-weight: 950;
  text-transform: uppercase;
  letter-spacing: .1em;
}

.opsInboxHead h2 {
  margin: 2px 0 0;
  font-size: 26px;
  letter-spacing: -.04em;
}

.opsInboxStats {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 8px;
}

.opsInboxStats span {
  border-radius: 16px;
  background: #F8FAFC;
  padding: 10px;
  color: #64748B;
  font-weight: 850;
}

.opsInboxStats strong {
  display: block;
  color: #111827;
  font-size: 24px;
  line-height: 1;
}

.opsInboxFilters {
  display: flex;
  gap: 6px;
  overflow-x: auto;
}

.opsInboxFilters button {
  border: 0;
  border-radius: 999px;
  padding: 8px 10px;
  background: #F1F5F9;
  color: #334155;
  font-weight: 900;
}

.opsInboxFilters button.active {
  background: #111827;
  color: #fff;
}

.opsInboxRows {
  display: grid;
  gap: 8px;
}

.opsInboxRow {
  display: grid;
  gap: 4px;
  padding: 13px;
  border-radius: 16px;
  border: 0;
  border-left: 5px solid transparent;
  background: #F8FAFC;
  color: #111827;
  text-align: left;
  cursor: pointer;
}

.opsInboxRow.isActive {
  background: #111827;
  color: #fff;
}

.opsInboxRow.isCritical { border-left-color: #EF4444; }
.opsInboxRow.isHigh { border-left-color: #F97316; }
.opsInboxRow.isNormal { border-left-color: #2563EB; }
.opsInboxRow.isLow { border-left-color: #64748B; }

.opsInboxRow strong {
  font-size: 14px;
  line-height: 1.15;
}

.opsInboxRow small {
  color: inherit;
  opacity: .72;
  font-weight: 800;
}

.opsCasePanel {
  border-radius: 28px;
  background: #fff;
  border: 1px solid rgba(15,23,42,.08);
  box-shadow: 0 20px 50px rgba(15,23,42,.08);
  overflow: hidden;
}

.opsCaseHeader {
  padding: 24px;
  border-left: 7px solid #64748B;
}

.opsCaseHeader.isCritical { border-left-color: #EF4444; }
.opsCaseHeader.isHigh { border-left-color: #F97316; }
.opsCaseHeader.isNormal { border-left-color: #2563EB; }
.opsCaseHeader.isLow { border-left-color: #64748B; }

.opsCaseHeader.isEmployee {
  border-left-color: #B8FF2C;
}

.opsCaseTitle {
  font-size: clamp(34px, 5vw, 56px);
  line-height: .96;
  letter-spacing: -.06em;
  margin: 8px 0;
  max-width: 820px;
}

.opsCaseMeta {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

.opsCaseMeta span {
  border-radius: 999px;
  padding: 8px 10px;
  background: #F1F5F9;
  color: #334155;
  font-weight: 900;
  font-size: 12px;
}

.opsCaseProblem {
  padding: 0 24px 18px;
}

.opsCaseProblem p {
  margin: 6px 0 0;
  color: #334155;
  font-size: 18px;
  line-height: 1.45;
}

.opsWorkflowLine {
  margin: 0 24px 20px;
  display: flex;
  gap: 6px;
  overflow-x: auto;
  padding-bottom: 4px;
}

.opsWorkflowLine span {
  flex: 0 0 auto;
  border-radius: 999px;
  padding: 9px 11px;
  background: #F1F5F9;
  color: #64748B;
  font-size: 12px;
  font-weight: 900;
}

.opsWorkflowLine span.isDone {
  background: rgba(184,255,44,.24);
  color: #365314;
}

.opsWorkflowLine span.isActive {
  background: #111827;
  color: #fff;
}

.opsNextStep {
  margin: 0 24px 24px;
  padding: 20px;
  border-radius: 22px;
  background: linear-gradient(135deg, rgba(184,255,44,.20), #fff);
  border: 1px solid rgba(184,255,44,.40);
  display: grid;
  gap: 14px;
}

.opsNextStep h3 {
  margin: 4px 0;
  font-size: clamp(24px, 3vw, 36px);
  letter-spacing: -.04em;
}

.opsCaseActions {
  display: flex;
  gap: 10px;
  flex-wrap: wrap;
}

.opsLinkedSummary {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 10px;
  padding: 0 24px 24px;
}

.opsLinkedSummary button {
  border-radius: 18px;
  padding: 14px;
  border: 1px solid rgba(15,23,42,.08);
  background: #F8FAFC;
  text-align: left;
}

.opsLinkedSummary button.isReady {
  border-color: rgba(184,255,44,.42);
}

.opsLinkedSummary span {
  display: block;
  color: #64748B;
  font-size: 11px;
  font-weight: 900;
  text-transform: uppercase;
  letter-spacing: .08em;
}

.opsLinkedSummary strong {
  display: block;
  margin-top: 5px;
}

.opsDecisionPanel {
  border-radius: 24px;
  background: #111827;
  color: #fff;
  padding: 18px;
  display: grid;
  gap: 14px;
  position: sticky;
  top: 90px;
}

.opsRecommendation {
  border-radius: 20px;
  background: rgba(255,255,255,.08);
  border: 1px solid rgba(255,255,255,.12);
  padding: 16px;
  display: grid;
  gap: 12px;
}

.opsRecommendation h3 {
  margin: 0;
  font-size: 30px;
}

.opsRecommendationScore {
  font-size: 42px;
  color: #B8FF2C;
  font-weight: 900;
  line-height: 1;
}

.opsRecommendation .assigneeReason {
  color: rgba(255,255,255,.86);
}

.opsAlternatives,
.opsDecisionHint {
  display: grid;
  gap: 8px;
}

.opsAlternatives button {
  border-radius: 16px;
  padding: 12px;
  border: 1px solid rgba(255,255,255,.12);
  background: rgba(255,255,255,.06);
  color: #fff;
  text-align: left;
}

.opsAlternatives small {
  display: block;
  color: rgba(255,255,255,.66);
}

.opsDecisionHint p {
  margin: 0;
  color: rgba(255,255,255,.76);
  line-height: 1.4;
}

.opsDetailShell {
  display: grid;
  gap: 14px;
}

.opsTabs {
  display: flex;
  gap: 8px;
  overflow-x: auto;
  padding-bottom: 2px;
}

.opsTab {
  border: 0;
  border-radius: 999px;
  padding: 11px 14px;
  background: #F1F5F9;
  color: #334155;
  font-weight: 900;
  white-space: nowrap;
}

.opsTab.isActive {
  background: #111827;
  color: #fff;
}

.opsDetailOverview {
  display: grid;
  gap: 14px;
}

.opsTabPanel {
  display: grid;
  gap: 12px;
}

.employeeOpsView,
.employeeAssignedList {
  display: grid;
  gap: 12px;
}

@media (max-width: 1100px) {
  .operationsBoard {
    grid-template-columns: 1fr;
  }

  .opsDecisionPanel {
    position: static;
  }
}

@media (max-width: 720px) {
  .operationsBoard {
    gap: 14px;
  }

  .opsInbox {
    padding: 12px;
  }

  .opsInboxRows {
    max-height: 260px;
    overflow: auto;
  }

  .opsCaseHeader {
    padding: 20px;
  }

  .opsCaseTitle {
    font-size: clamp(30px, 10vw, 40px);
    overflow-wrap: anywhere;
  }

  .opsCaseProblem,
  .opsWorkflowLine,
  .opsNextStep {
    margin-left: 18px;
    margin-right: 18px;
    padding-left: 0;
    padding-right: 0;
  }

  .opsNextStep {
    padding: 18px;
  }

  .opsCaseActions,
  .opsLinkedSummary {
    display: grid;
    grid-template-columns: 1fr;
  }

  .opsLinkedSummary {
    padding: 0 18px 18px;
  }
}